Troubleshooting Marketplace Errors

When listing, editing, or delisting, marketplaces sometimes return errors. These are usually platform-specific security checks or sync issues rather than Zipsale bugs. Use this guide to resolve the most common hiccups quickly.

Vinted Errors

1. "Something went wrong"

This is a general catch-all error. It usually means:

Item still processing: You may be listing too fast.
- The Fix: Wait a moment and click "List" again. For bulk uploads, use the Mass Lister.
Captcha Challenge: Vinted needs to verify you aren't a bot.
- The Fix: Log out of Vinted and log back in to complete the "sliding box" puzzle.
SMS Verification: A security code is required.
- The Fix: Go to vinted.co.uk on a desktop, list one item manually, and enter the code sent to your phone.

2. "2FA Error"

Vinted has paused listing due to a security check.

The Fix: Complete the Captcha (log out/in) or SMS verification (list one item manually via the website) as described above.

Pro Tip: Vinted has a "soft cap" of 400 items per day. Exceeding this—or listing too rapidly—will trigger bot protections and disconnect Zipsale.

Depop Errors

1. "Failed to upload photos"

This happens when Depop’s servers don't respond to the image transfer.

The Fix: Try listing again immediately; it often works on the second try.
Deep Reset: If it persists, disconnect Depop in your Zipsale Marketplace tab, log out/in to Depop, and then reconnect.

2. "Depop shipping policy error"

This occurs when switching between custom shipping and Depop’s internal shipping.

The Fix: List one item manually on Depop using the Depop shipping profile. Then, go to Zipsale and Import that profile to sync the settings.

eBay Errors

"Item not listed due to breach of policy"

Your listing has triggered eBay’s automated filters or VeRO (Verified Rights Owner) protections.

Common Triggers:

Restricted Phrases: "Message us for discounts" or "Ask for combined shipping."
Social Media: Including handles like @yourstore.
Trademarked Terms: Using "Velcro" (use "hook and loop" instead) or "Hoover" (use "vacuum").

The Fix: Review your title and description for the terms above. If you're still stuck, message the Zipsale team with your item title, and we'll help you investigate!

"The item is not listed, sorry. Here is what Ebay says: Before you can list this item we need some additional information to create a seller's account"

Your listing cannot be processed because your eBay account lacks the necessary verification for Managed Payments