Marketplace errors are the errors the marketplace returns to us when we attempt to list, delist or edit your items. These errors will pop up from time to time and can be easily resolved
Vinted:
1) Something went wrong with Vinted listing process. Try again or contact our tech team.
The Something went wrong error indicates 1 of 2 things.
1 - The last item was still processing when you tried to list the new item, Click the list button again and it should go live without issue
2 - Vinted has added a captcha code onto your account. Please log out and back into Vinted to solve this puzzle sliding box captcha code. Listing will return to normal once this is done.
To help avoid these errors try not to list to many items in quick succession as the Vinted bot will pick up on this and cause issues with the Zipsale/vinted connections.
Also Vinted has a soft cap of 400 listings a day if you reach this number the amount of errors and captcha codes they add increases greatly.
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Depop:
ERROR - 'Failed to upload Photos'
The photo error indicated Depop did not respond to our request at the time of the attempt, We upload images first hence the photo error being returned. This one usually resolves itself if you attempt to list the item again it should work fine. If not please Disconnect Depop in the marketplace tab then log out of depop and back in and reconnect to refresh the depop server connection.
ERROR - 'Depop shipping policy error'
This error indicates you have recently changed to depop shipping rather than doing your own shipping. In order to update Zipsale please list an item and select the depop shipping profile and import it into your account. (You can delist the item after importing if needed so it can be a random item)
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Ebay:
ERROR - Item not listed due to breach of policy or violation of seller rules
Most of the time when this error is reported it usually is a phrase in the description that triggers eBay's chat filters like 'Message us for discounts' - 'Ask for combined discounts' or the inclusion of Social media @s
We always recommend starting with the description, check and remove anything that may trigger ebays chat bot and try to list the item again.
If you get stuck please message us with the item title and we will be happy to work out the cause.
Please also ensure the title does not contain any VERO words, such as 'Velcro®' which is the brand name, the correct term is 'Hook and loop'